Update regarding Rail Journeys

Please note, the below details are current as of Thursday 14 July 2022.

The Overland Timetable Update:

Due to Australian Rail Track Corporation (ARTC) railway possession and repairs near Melbourne from 5 August 2022 to 26 August 2022, The Overland is unable to arrive or depart by train at Melbourne’s Southern Cross Station. As a result, part of this journey will now be by coach.

Departing Melbourne (earlier departure time)

For journeys departing Melbourne, the check-in time has been changed. Please arrive at Southern Cross Station’s coach terminal for check-in at 7:00am. Guests will then board a coach and travel to North Shore Geelong to join The Overland and continue on its regular timetable.

The coach terminal is located on the ground floor of Southern Cross Station, with our coach in bay 56.

Departing Adelaide

For journeys to Melbourne, The Overland will operate on the standard timetable but will conclude its train journey at North Shore Geelong. From there, guests will board a coach and travel to Southern Cross Station’s coach terminal, arriving as per the original train timetable.

We apologise for any inconvenience this causes but ensure guests will still have a memorable journey on The Overland.


Please note, the below details are current as of Wednesday 11 May 2022. We will update this page with more information as it becomes available.

Journey Beyond is committed to providing safe journeys for guests and crew, and will continue to follow instructions and advice from relevant state authorities.

Journey Beyond follows state guidelines and health authority advice regarding social distancing and masks in terminals and onboard trains. Currently in South Australia, guests are not required to wear masks both in the terminal and on trains.

For a summary of current travel restrictions by state, please click here.


COVID Safe Experiences & Vaccination Policy

Our JourneySafe COVID safety & vaccination protocols means that we have implemented enhanced procedures in response to the COVID-19 pandemic so that you can travel with peace of mind.

JourneySafe protocols not only comply fully with Federal and State Government and Industry standards, they go Beyond. Your health and wellbeing is at the forefront of everything we do and will enhance your unique experience with Journey Beyond. Click here for our COVID Safe Experiences and Vaccination Policy.


If you are travelling on The Ghan, The Ghan Expedition, Indian Pacific or The Overland

Guests are no longer required to provide proof of a negative rapid test at check-in.

If you feel unwell or return a positive Covid-19 result prior to your departure, please do not travel to the terminal, and contact our Travel Centre as soon as possible.

Journey Beyond will continue to follow advice from relevant authorities and to utilise our JourneySafe operational plan to further protect the health and safety of guests and crew.


Great Southern

The Great Southern season has now finished. Services will resume in December 2022.


Booking using your travel credit

Should your previous booking have been impacted by a suspended departure and you would like to rebook using your travel credit, please click here to read through the step by step instructions on how to do so.

Our Travel Centre opening hours are:

Monday to Friday 8:30am to 6:00pm (ACST)
Saturday 9.00am to 5.00pm (ACST)
1800 703 357 (In Australia)
+61 8 8213 4401 (Outside Australia)

Please note that our Travel Centre team are currently experiencing a large volume of calls. If you are trying to reach us via phone, we ask that you please be patient. Our team are working through these calls as quickly as possible.

Question: How are you keeping guests safe onboard?


Our JourneySafe plan is based on expert advice and implements enhanced cleaning and hygiene procedures while initiating new measures like physical distancing.

To accommodate physical distancing on the train, guests will be allocated specific meal times, as well as scheduled times to spend in communal spaces such as the Outback Explorer Lounge area.

Each cabin will have its own supply of hand sanitiser and wipes. There will be communal hand sanitiser in lounge areas and provided before getting on and off the train.

We will no longer offer shared platters.

We are collecting all guests’ names and contact details to enable us to effectively contact trace if required.

Temperature checking will also be conducted upon check-in, prior to departure.

We request guests do not move throughout all parts of the train and stick to their specific accommodation and dining carriages.

Question: How will physical distancing be managed on board?


Guests will be allocated set times for meals and to spend in communal areas including the Outback Explorer Lounge and Platinum Club. When moving throughout the train, guests will be asked not to congregate in corridors, instead move into their cabin or the open end of the carriage to allow for safe passing.

Question: What will the check in process be?


All guests checking in will be asked the following questions to ensure we are compliant from a COVIDsafe perspective.

  • Have you been in contact with someone who has tested positive to COVID-19 or has been symptomatic in the last 14 days?
  • Are you symptomatic – do you have a fever, cough, shortness of breath or a sore throat?
  • Have you travelled from interstate?

Temperature checking will also be conducted upon check-in, prior to departure. If you have a condition that results in a higher than usual temperature, please provide a letter of explanation from your doctor.

Question: What if I begin to feel sick?


If you begin to feel sick during your journey, our crew will do everything they can to look after you and other guests. You will be asked to quarantine in your cabin, where meals will be delivered and you will be frequently checked on by our staff.

Question: Will my experience be the same as it would have been before the pandemic?


The pandemic has meant we’ve had to make some adaptations to further protect people’s safety and wellbeing, however we’re confident your experience will be just as memorable.

Our exceptional food, wine and beverages remain the same and you’ll be blown away by the freshly prepared meals our chefs create onboard.

We’re still offering the same included Off Train Excursions and have worked with our third-party providers to ensure they’re practising COVID-safe behaviour.

Question: How can I rebook my future travel?


All guests affected by temporary suspensions will be provided with a credit to the value of their original booking and can rebook their travel for a later date, up to 31 December 2023. Guests affected by the suspensions will receive an email confirmation of their credit with further booking information.

Please click here to download and view a copy of the step by step instructions for rebooking your train journey online using your credit voucher.

Question: When I choose another departure will I be charged amendment fees?


We are pleased to confirm there are no amendment fees for guests requesting date changes that were due to travel on dates affected by suspended services. Where bookings have been placed in credit, date changes can be made free of charge up to 45 days prior to departure. Please note, there may be fare differences for guests opting to change to a different travel season or product.

Question: Can I use my credit on a different journey or train?


Yes, the credit can be used for any Journey Beyond Rail Expeditions journeys. Please note, there may be fare differences for travel seasons.

Question: If the journey I rebook is less than my available credit, can the unused portion be refunded to me?


No, the credit will need to be allocated to a Journey Beyond Rail Expedition experience.

Question: Can I use my credit on third party products such as hotels, touring or accommodation?


Yes, credit is available on all third-party products and upgrades. Please note, refunds will not be allocated for remaining credits.

Question: Which services are eligible for additional credit and why are they different for some travel dates?


Different credit structures have been developed to allow for extenuating circumstances for some departures.

As you are aware, state borders were closed on 22 March 2020 which forced Journey Beyond to suspend all rail operations. Guests booked for travel on this same day were eligible to receive up to 150% credit on their original booking given the late nature of the suspension.

Journey Beyond’s initial period of suspended operations was from 22 March 2020 until 31 May 2020 and majority of these effected guests received up to 110% credit.

Guests with bookings from 01 June 2020 through to 30 November 2020 (the current suspension date) are entitled to 100% credit of the funds paid.

Question: If I have only paid a deposit, will I receive 110% of the money paid or 110% of my total booking value for credit?


Guests will receive future travel credit of the money receipted which could apply to a deposit or total booking fare.

Question: I have booked through a Travel Agent; how do I amend my booking?


If you have booked through a Travel Agent, you will need to contact your Agent directly to amend your travel arrangements.

Question: Will Journey Beyond provide travel insurance letters?


Yes, guests affected by the suspended services can request a letter from Journey Beyond for travel insurance purposes. Please email [email protected].

As I’m sure you understand, we are receiving high contact volumes and as such, response times may be longer than usual.

Still have questions?

We’re always here to help.

Our Travel Centre opening hours are Monday to Friday 9am to 5pm ACST.

1800 703 357 (In Australia)

+61 8 8213 4401 (Outside Australia)