Update regarding Rail Journeys

Guests will be allocated set times for meals and to spend in communal areas including the Outback Explorer Lounge and Platinum Club. When moving throughout the train, guests will be asked not to congregate in corridors, instead move into their cabin or the open end of the carriage to allow for safe passing.

If you begin to feel sick during your journey, our crew will do everything they can to look after you and other guests. You will be asked to quarantine in your cabin, where meals will be delivered and you will be frequently checked on by our staff.

The pandemic has meant we’ve had to make some adaptations to further protect people’s safety and wellbeing, however we’re confident your experience will be just as memorable.

Our exceptional food, wine and beverages remain the same and you’ll be blown away by the freshly prepared meals our chefs create onboard.

We’re still offering the same included Off Train Excursions and have worked with our third-party providers to ensure they’re practising COVID-safe behaviour.

All guests affected by temporary suspensions will be provided with a credit to the value of their original booking and can rebook their travel for a later date, up to 31 December 2023. Guests affected by the suspensions will receive an email confirmation of their credit with further booking information.

Please click here to download and view a copy of the step by step instructions for rebooking your train journey online using your credit voucher.

We are pleased to confirm there are no amendment fees for guests requesting date changes that were due to travel on dates affected by suspended services. Where bookings have been placed in credit, date changes can be made free of charge up to 45 days prior to departure. Please note, there may be fare differences for guests opting to change to a different travel season or product.

Yes, the credit can be used for any Journey Beyond Rail Expeditions journeys. Please note, there may be fare differences for travel seasons.

No, the credit will need to be allocated to a Journey Beyond Rail Expedition experience.

Yes, credit is available on all third-party products and upgrades. Please note, refunds will not be allocated for remaining credits.

Different credit structures have been developed to allow for extenuating circumstances for some departures.

As you are aware, state borders were closed on 22 March 2020 which forced Journey Beyond to suspend all rail operations. Guests booked for travel on this same day were eligible to receive up to 150% credit on their original booking given the late nature of the suspension.

Journey Beyond’s initial period of suspended operations was from 22 March 2020 until 31 May 2020 and majority of these effected guests received up to 110% credit.

Guests with bookings from 01 June 2020 through to 30 November 2020 (the current suspension date) are entitled to 100% credit of the funds paid.

Guests will receive future travel credit of the money receipted which could apply to a deposit or total booking fare.

If you have booked through a Travel Agent, you will need to contact your Agent directly to amend your travel arrangements.

Yes, guests affected by the suspended services can request a letter from Journey Beyond for travel insurance purposes. Please email [email protected].

As I’m sure you understand, we are receiving high contact volumes and as such, response times may be longer than usual.