Guest Information

Frequently Asked Questions

Got questions? Get answers. To save you time, we’ve put together the answers to some of the most frequently asked questions that guests have about our products and services.


Once you’ve decided on your rail adventure, you can select from the classic comfort of Gold Service to the special touches of Platinum Service.

Off train experiences

The drama, beauty and romance of Australia unfolds before your eyes travelling on our rail journeys, but that’s just the beginning. Your experience is further enhanced when the train stops with a range of interactive Off Train Experiences to complement the journey. These immersive activities are included in your fare enabling you to create an itinerary unique to your interests, with the freedom to choose from a wide range of experiences offering immersive encounters with the people and places you’ll discover along the way.


On all of our journeys you’ll find yourself indulging in the finest cuisine, curated by our highly experienced culinary team who work closely with local suppliers, farmers, and providores to source the best ingredients to create innovative and regionally-inspired menus accompanied by all-inclusive fine wines and beverages.


Handy information from what to pack and insurance to help you prepare and get the most out of your journey.


As part of your journey aboard we offer complimentary transfers for selected departures.


These fares and timetable documents will give you all the service information you need to plan your next rail adventure.


Our rail journeys depart from and arrive into locations across Australia. Find out more about the Stations and Terminals you’ll visit during your great Australian train journey.